Which is a true statement?
a. A phlebotomist must use both verbal and nonverbal communication.
b. It is acceptable to show displeasure with a patient when his or her family is present.
c. Looking at your watch is an acceptable way to communicate to a patient that you have more work to do.
d. If patient curses at you, it is OK to curse back.
a
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Material safety data sheets apply to hazardous materials when the materials are:
A) a minimal risk to health. B) transported by air. C) stored on military bases. D) used in the workplace.
Private dwelling fire safety surveys are performed:
A. on a voluntary basis. B. when required by local laws. C. as code infractions become obvious. D. every time occupants change the structure.
Normal pulse pressure is ________ points.
A. 10 to 30 B. 30 to 50 C. 50 to 70 D. 70 to 90
The _______________ is a fixed percentage payable by the patient after the deductible is met. This rate presents the health plan's percentage of the charge followed by the insured's percentage, such as 80-20.
Fill in the blank(s) with the appropriate word(s).