Failure to provide positive feedback for a job well done, resulting in lower motivation thereafter is an example of a(n)
A. disempowerment.
B. extinction.
C. negative reinforcement.
D. positive reinforcement.
E. punishment.
Answer: B
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Which of the following is a turn-around document?
a. remittance advice b. sales order c. purchase order d. payroll check
A(n) ________ is created when a customer and business have ongoing interactions through the sales of a product or service
A) utility B) marketing concept C) customer relationship D) exchange function E) facilitating function
Which approach to capacity management would schedule the workforce so that the available capacity better matches demand?
A) Time flexibility from workforce B) Use of seasonal workforce C) Use of subcontracting D) Use of dual facilities—dedicated and flexible
The BEST time to establish reasonable controls is:
A) After a project is over. B) At the end of a project. C) At the start of a project. D) When they are first needed during the project.