Which of the following, if true, most supports following Behr's suggestion that Mini-Glee keep its training and development in house, even at added expense?
A) The company would have to build a studio if it wanted to develop its own T&D webinars.
B) Many of the most experienced people who've presented the training programs at Mini-Glee in the past have recently left the company.
C) Studies have shown that classroom instruction is as effective as Web-based instruction in teaching new skills.
D) Mini-Glee's newest lines of nursery toys embody newly developed theories relating to how preschool children perceive the world and acquire language.
E) Webinars are most effective when trainees have control over their content and pace.
Answer: D
Explanation: D) If a firm's performance is affected by newly developed information, whether theoretical or technological, then training is clearly in order to ensure that all employees are taking full advantage of it. So Choice D is correct: clearly all divisions of the firm, from designing to marketing, should be up to speed in what makes Mini-Glee's product line special. The other choices are not as relevant to the issue. Choice A would be a costly long-term plan that CEO Carlson would likely shoot down. Choice B weakens Behr's argument since the time, effort, and cost of replacing the depleted T&D staff would be considerable. Choice C is a double-edged argument: Carlson might retort that if the two are equally effective, then the firm should choose the less expensive mode of delivery. Choice E might be relevant if Behr could show that developing these programs locally would allow for more local control, but this is not stated.
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