The nurse will often display empathy in communication with patients. Which of the following responses by the nurse best conveys empathy?
a. "Good morning. How did you sleep last night?"
b. "I can understand your concern about learning to inject yourself."
c. "Do you mean you would like to talk to the new family nurse practitioner?"
d. "Can you describe what the pain in your abdomen feels like?"
B
Feedback
A The response, "Good morning. How did you sleep last night?", is asking a question. It does not convey empathy.
B Empathy is the ability to understand and accept another person's reality, to perceive feelings accurately, and to communicate this understanding to others.
C The response, "Do you mean you would like to talk to the new family nurse practitioner?", is asking a question to clarify the patient's meaning. It does not convey empathy.
D The response, "Can you describe what the pain in your abdomen feels like?", is asking a relevant question that may focus on a particular topic. However, it is not an example of empathy.
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