The nurse manager assesses that there is conflict between two of the charge nurses. The decision is made to postpone an intervention and allow the conflict to escalate. The nurse manager might make this decision to:
1. Allow sufficient time for the problem to spontaneously resolve.
2. Motivate the participants to seek resolution.
3. Give the nurse manager time to identify problem-solving strategies.
4. Prevent the nurse manager from making a premature intervention.
2
Explanation: 1. The nurse manager may delay intervention to allow the conflict to escalate because increased
intensity can motivate participants to seek resolution. Allowing sufficient time is incorrect
because effective problem solving is needed for resolution. Giving the nurse manager time is
incorrect because it is the responsibility of the participants to identify problem-solving
strategies and not the obligation of the nurse manager. Preventing the nurse manager from
intervening is incorrect because although conflict management does take time, at times it is
beneficial to allow the parties to seek resolution.
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