Which situation will cause the nurse to intervene and follow up on the nursing assistive personnel's (NAP) behavior?
a. The nursing assistive personnel is calling the older-adult patient "honey."
b. The nursing assistive personnel is facing the older-adult patient when talking.
c. The nursing assistive personnel cleans the older-adult patient's glasses gently.
d. The nursing assistive personnel allows time for the older-adult patient to respond.
ANS: A
The nurse needs to intervene to correct the use of "honey." Avoid terms of endearment such as "honey," "dear," "grandma," or "sweetheart." Communicate with older adults on an adult level, and avoid patronizing or speaking in a condescending manner. Facing an older-adult patient, making sure the older adult has clean glasses, and allowing time to respond facilitate communication with older-adult patients and should be encouraged, not stopped.
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