After reading Chapter 1, which of the following is more closely identified with managing people (than with leading people)?
a. During a very busy time in a department store, the department supervisor helps customers on the selling floor.
b. The head of the research team believes that the current process for evaluating research results is adequate but inefficient, so she studies the process and implements a better one.
c. The head of the accounting department monitors the flow of work, and makes sure that reports are done on time.
d. The sales manager praises her employees as often as possible.
c. The head of the accounting department monitors the flow of work, and makes sure that reports are done on time.
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