When selling a product to a customer, if they ask you a question and you don't know the answer, you should say so and find the answer quickly

Indicate whether this statement is true or false.


Answer: TRUE

Communication & Mass Media

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After identifying his or her general purpose, the second task of a public speaker is to _____

a. identify the audience b. understand the audience c. select your topic d. indemnify a specific purpose

Communication & Mass Media

Explain four of the seven short term expectations for interpersonal relationships

What will be an ideal response?

Communication & Mass Media

Joshua tends to make excuses for not attending parties. He has also been told that he is frustrating to converse with because he tends to dominate conversations. Joshua is likely to

a. experience conflicting levels of communication apprehension. b. experience moderate levels of communication apprehension. c. experience low levels of communication apprehension. d. experience high levels of communication apprehension

Communication & Mass Media

Comcast’s successful expansion in an Illinois county is credited to a local public relations practitioner and his large reservoir of ______ built up within the community.

a. favors and commissions b. insider information c. goodwill d. civic awards

Communication & Mass Media