Did the Snyders seem to trust Emelia? What had she done or not done to earn their trust?

Emelia coordinated a Meals on Wheels Program for the elderly, and supervised 10 volunteers who delivered the meals. One day, when Emelia filled in for a volunteer and delivered a meal to the Snyders, she found Mr. Snyder very agitated and worried because Mrs. Snyder was missing. Apparently she had wandered off before. Because it was cold outside and they lived two blocks from a busy street, Emelia was alarmed and struggled with how to respond to this unexpected situation. As she tried to prioritize her responsibilities, she began to wonder if her volunteers were communicating with her and if they were well-trained for their responsibilities.



Jim Snyder appeared to trust Emelia. He was eager for her to help him when he realized that his wife had left. Emelia spent time talking with Mrs. Snyder when she did the assessment, and her report suggested that she established rapport with her. Perhaps she had not spent as much time with Jim.

Social Work & Human Services

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