Listening skills for Conflict Management include the following:
a. Control the environment; reduce the speaker’s lengthy interventions; and take notes with permission.
b. Take notes with permission; ask questions to clarify; and focus on issue identification.
c. Control the environment; hold the summaries for the end; and avoid identifying feelings.
d. Express opinions; take notes with permission; and identify feelings.
b. Take notes with permission; ask questions to clarify; and focus on issue identification.
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