Costs that are incurred when customers complain are:
a. Detection costs.
b. Failure costs.
c. Preventions costs.
d. Appraisal costs.
b
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Only certain specified individuals, and not members of the general public, can be incidental beneficiaries of contracts.
Answer the following statement true (T) or false (F)
Capacity management is one of the ways to meet potential problems related to the ________ characteristic of services
A) intangibility B) perishability C) variability D) inseparability E) responsiveness
Ethical ______ means applying multiple ethical approaches to solve the same problem.
Fill in the blank(s) with the appropriate word(s).
Answer the following statements true (T) or false (F)
1.Natural capital refers to trust, norms, and networks that people can draw upon to solve common problems and create social cohesion. 2.Ethnocentrism refers to regarding one’s own ethnic group or culture as superior to that of others. 3.Hofstede’s dimensions of culture tells us how significant the differences are between two countries’ cultures. 4.Project GLOBE refuted Hofstede’s findings and came up with its own set of nine dimensions of culture. 5.Polycentric organizations emphasize adapting to local culture and will generally choose to hire host-country employees.