In an attempt to persuade employees to bargain for another type of health insurance, a handout is circulated that describes the present employees' health care insurance as being insensitive, limiting choices of care providers, and providing inferior care

This reflects which aspect of Lewin's planned change?
a. Unfreeze
b. Move
c. Refreeze
d. Acceptance


ANS: A
Correct: Unfreeze is correct because the change agent promotes problem identification and encourages awareness of the need for change. In alignment with Lewin's stages of change (unfreezing, moving, and refreezing), education and involvement are keys to successful change. People must believe that improvement is possible before they will be willing to consider change.
Incorrect:
b. Move is incorrect because at this stage the change agent clarifies the need to change, explores alternatives, defines goals and objectives, plans the change, and implements the change plan.
c. Refreeze is incorrect because at this stage the change is being integrated into the organization so that it becomes recognized as the status quo. The change agent must facilitate change by monitoring adherence to the new requirements.
d. Acceptance is incorrect because acceptance and integration represent the final aspect of any change.

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