A neighbor asks Charles how the family is doing. There have been some family problems. Charles takes offense, thinking that the neighbor is prying into personal business. Charles is engaging in
a. informational listening.
b. relational listening.
c. selective listening.
d. preoccupational listening.
e. defensive listening.
Answer: e. defensive listening.
Defensive listening refers to, one person making an innocent comment and the other person perceiving it as a personal attack. In the above scenario, Charles' neighbor asks a very innocent question enquiring about his family. Charles on the other hand has insecurities about himself with regard to the familial problems that exist. Charles takes an innocent question as a person attack and feels the neighbor is prying into his personal business. This is a perfect example of defensive listening.
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