Marcia booked a room at the Pleasant Valley Resort because, as advertised on its website, she expected that her room would be ready, the swimming pool would be heated, the resort singer would be able to sing, and the breakfast would be fresh. When she arrived, she had to wait for her room, found the swimming pool to be 50 degrees, realized the singer could not carry a tune, and the free continental breakfast was stale. The Pleasant Valley Resort was experiencing a severe ________ gap.
A. communications
B. expectations
C. knowledge
D. delivery
E. standards
Answer: A
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Which is not a mandatory subject matter for good-faith bargaining?
a. wages b. hours c. vacations d. merit pay e. All of the above are mandatory subject matters.
Which of the following best describes the high level of attention given to customers?
A) reliability B) responsiveness C) assurance D) empathy
Events A and B are mutually exclusive. Which of the following statements is also true?
A. A and B are also independent. B. P(A?B) = P(A)P(B) C. P(A?B) = P(A) + P(B) D. P(A?B) = P(A) + P(B)
Use this information to answer the following question. These facts concern the long-term stock investments of Alpha Corporation: June 1, 2009 Paid cash for the following long-term investment: 5,000 shares Carey Corporation common stock (representing 5 percent of outstanding stock) at $40 per share; 3,000 shares Burns Corporation common stock (representing 3 percent of outstanding stock) at $24
per share. Dec. 31, 2009 Quoted market prices at year end: Carey common stock, $35; Burns common stock, $27. April 1, 2010 A change in policy required the sale of 1,000 shares of Carey Corporation common stock at $38. July 1, 2010 Received a cash dividend from Burns Corporation equal to $.30 per share. Dec. 31, 2010 Quoted market prices at year end: Carey common stock, $39; Burns common stock, $22. The entry to record the sale of 1,000 shares of Carey Corporation common stock is: a. Long-Term Investments 38,000 Cash 38,000 b. Long-Term Investments 38,000 Allowance to Adjust Long- Term Investments to Market 38,000 c. Allowance to Adjust Long -Term Investments to Market 38,000 Cash 38,000 d. Cash 38,000 Loss on Sale of Investments 2,000 Long-Term Investments 40,000