The closing section of a positive message
A) highlights a benefit to the audience or expresses goodwill.
B) states the main idea.
C) is the longest part.
D) provides resale information.
E) should usually include humor or a personal comment.
Answer: A
Explanation: A) The closing section should reassure the reader that he or she is in good hands and that compliance will result in the best possible resolution of the issue. The close should also express goodwill toward the audience to make sure your overall interaction is a positive one.
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An email message with the subject of "Crescent City Grill Launch Party" should have which of the following as its first sentence?
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