A Ritz-Carlton beach attendant who surprised a couple with flowers, candles, and champagne for the man's proposal was able to transmit the culture of the luxury hotel to other employees, so he would be considered a
A. champion.
B. key employee.
C. potential manager.
D. hero.
E. superior.
D. hero.
A hero is a person whose accomplishments embody the values of the organization. The accomplishments of heroes, past and present, are put forth to motivate other employees to do the right thing. The Ritz-Carlton beach attendant is an example of one such hero.
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a. 5 b. 15 c. 35 d. 70
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