Which common standard operating procedure (SOP) format should be used for long procedures requiring many decisions?

A) Hierarchical
B) Simple step
C) Graphical
D) Flowchart

D) Flowchart

Computer Science & Information Technology

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Which of the following is the newest instant messaging platform?

A. AOL's AIM B. Google Talk C. Windows Messenger D. ICQ

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Microsoft Internet Explorer and Mozilla Firefox are different types of ________

A) Exchange servers B) Web browsers C) network software D) SharePoint Designers

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What must be done in order to convert streams of bytes back into objects?

A. deserialization B. serialization C. normalization D. denormalization

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?The Edge Note compose mode allows the user to do all of the following EXCEPT: 

A. ?make annotations B. ?clip and copy notes to share C. ?add audio notes D. ?erase unwanted material

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