Which of the following is an example of a verbal code?
A) American Sign Language (ASL)
B) a sigh
C) a laugh
D) a rude gesture
E) raising the tone and volume of your voice to express anger
A
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Julian's coworkers often come to him for information about how their company handled disgruntled customers in the past since he has worked at the company for 25 years. He heard lots of information about the way things have been handled in the past, which helped him understand the organizational system. The information he provides is not written down, but it is invaluable in helping his coworkers in making decisions about how to deal with difficult customers. Julian's information is an example of ______ knowledge.
A. explicit B. descriptive C. vigilant D. cultural
Which of the following is a reason why many of the media reports about the Sago Mine disaster were so wrong about the number of survivors?
A. Reporters didn’t care about the truth, they just wanted a story. B. Journalists wanted the story to turn out with everyone being okay. C. There were not enough reporters covering the story to do a credible job. D. all of these
Small talk and other "getting to know you" techniques are important parts of the __________ stage of relationships
Fill in the blank with correct word
Individuals must be able to subordinate personal egos for the overall benefit of the group
Indicate whether the statement is true or false.