A group of staff nurses working on the hospice unit have notoriously been opposed to technology use. They assert technology is not essential for the care of people who are actively dying and have decided not to participate in the training process. What can be done by committee members to decrease resistance in this setting?
A) Data can be collected and stored electronically to develop evidence-based practice models that would be useful in alleviating the suffering of the dying.
B) Have the head nurse document the resistance in each person's file.
C) Have the director of human resources attend the next staff meeting to review position descriptions.
D) Terminate staff that refuse to participate in training.
A) Data can be collected and stored electronically to develop evidence-based practice models that would be useful in alleviating the suffering of the dying.
Explanation: A) By appealing to the reasons for the resistance, which are unfounded, the staff can be educated to understand that data are the foundation of best practice models, thereby, improving care.
B) Resistance can be decreased by threatening the staff member's job security; however, the outcome of the threat can be counterproductive.
C) Position descriptions guide the nurse's daily activities. Having an administrative official review the aforementioned descriptions pressures the staff to accommodate the changes but does not address their reasons for resistance.
D) Terminating a person who has reservations about a change in culture is not an effective way of decreasing resistance. Working with the resistors and their reluctance can help to identify areas in need of improvement.
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