According to Poertner and Rapp, the use of evaluation information to assess client needs, how services are implemented, and the eventual impact of services are central to what type of approach?

a. Consumer-oriented management framework
b. Evidence-based practice
c. Utilization-focused evaluation
d. Ethical reasoning


a. Consumer-oriented management framework

Social Work & Human Services

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One of the advantages of a Likert scale is that:

a. it is one of the quickest scales to administer. b. the data are considered to be ordinal level, permitting the use of more powerful statistical procedures. c. the data are considered to be interval level, permitting the use of the most powerful statistical procedures. d. the single score based on the Likert scale is not a summary of responses to numerous items.

Social Work & Human Services

Massachusetts passed the first compulsory attendance law, requiring that children between the ages of 8 and 14 attend school for _______ each year

A) 24 weeks B) 12 weeks C) 15 weeks D) 36 weeks

Social Work & Human Services

One of the things a helper will attend to before the client arrives is

a. the availability of records b. the physical setting c. time management d. travel arrangements

Social Work & Human Services

The purpose of an interpreting response is:

A) To enhance the client's confidence in the interviewer, thereby building rapport. B) To facilitate client exploration of subconscious drives and motivations underlying his or her problem. C) Not presently known; however, research shows it is highly effective. D) To provide clients with a broader understanding of their behaviors, attitudes, thoughts, and feelings.

Social Work & Human Services