Imagine that you are the general manager of the student union at your school. Explain the six areas of organizational control and how each is relevant to improving the students' satisfaction with the operation of the union.
What will be an ideal response?
The six areas of organizational control are physical, human, informational, financial, structural, and cultural. Students should provide examples of how each area affects the management of the student union.
The physical area includes buildings, equipment, and tangible products.
The human resources controls are those used to monitor employees and include personality tests and drug testing for hiring, performance tests during training, performance evaluations to measure work productivity, and employee surveys to assess job satisfaction and leadership.
The informational area includes production schedules, sales forecasts, environmental impact statements, analyses of competition, public relations briefings that are controls on an organization's various information resources.
The financial area looks at the financial controls of the organization.
The structural area refers to how the organization is arranged from a hierarchical or structural standpoint such as bureaucratic and decentralized control.
The cultural area is an informal method of control. It influences the work process and levels of performance through the set of norms that develop as a result of the values and beliefs that constitute an organization's culture.
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