Defensive communication tends to create _____.
A. acceptance
B. superiority
C. mistrust
D. caring
Answer: C
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Jasmine works in an adult care facility and she is beginning to feel ineffective and to think that she's really not cut out for the job. Jasmine is experiencing
A. emotional exhaustion B. depersonalization C. reduced personal accomplishment D. role ambiguity E. role conflict
When Samantha meets an old man and he calls her "dear," she is offended and upset because
of her conviction that such terms are patronizing to women when used by strangers. She is responding to A. a trigger word. B. a syntactical rule. C. a phonological rule. D. jargon.
An invitation to speak will usually suggest what sort of purpose?
A) casual B) direct C) common D) general
Despite many changes in recent years,
a. television still has distinct seasons. b. series tend to stay on the air longer than in the past. c. appointment television still exists for some shows and their audiences. d. networks are still quick to order 22 episodes of a new series.