Which action will most positively influence communication when planning to affect communication in a department?
1. Ensure the office door is always open when discussing employee concerns.
2. Encourage staff members to discuss personal problems with each other.
3. Discourage shift-to-shift ?leftover? responsibilities.
4. Discourage charge nurses from being friends with staff.
3
Explanation: 1. When responsibilities are left undone on one shift for another to complete, negative
communication tends to develop in the form of complaints and ?us against them.? Leaving the
office door open when discussing concerns, discussing personal problems with each other, and
discouraging friendly relationships will promote a culture of negative communication.
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