This question contains two parts; be sure to answer both. First, define noise and describe how it can disrupt the communication process. Second, imagine that you are studying for a final exam for a difficult course. Think about where you typically study. What are the sources of noise in that environment? Describe each, and propose a plan for reducing or eliminating noise so that you can concentrate on your studies.
What will be an ideal response?
The entire communication process can be disrupted at several different points by what is called noise—any disturbance that interferes with the transmission of a message. The noise can occur in the medium, of course, as when you have static in a radio transmission or fadeout on a cell phone or when there's loud music when you're trying to talk in a noisy restaurant. Or it can occur in the encoding or decoding, as when a pharmacist can't read a prescription because of a doctor's poor handwriting.
Even within the same culture, we can encounter semantic problems (problems that revolve around the meaning of words). When a supervisor tells you, “We need to get this done right away,” what does it mean? Does “We” mean just you? You and your coworkers? Or you, your coworkers, and the boss? Does “right away” mean today, tomorrow, or next week?
Another language barrier is jargon. Jargon is terminology specific to a particular profession or group. (Example: “The HR VP wants the RFP to go out ASAP.” Translation: “The vice president of human resources wants the request for proposal to go out as soon as possible.”) Buzzwords are designed to impress rather than inform. (Example: “Could our teams interface on the ad campaign that went viral, and then circle back with the boss?") Noise also occurs in nonverbal communication, when our physical movements and our words send different messages.
Students responses to the second part of the question will vary, but the question will help them to consider noise in their personal environments. They might suggestion simple things such as closing windows while they study, putting Do Not Disturb signs on their doors, and turning off the television, radio, or podcasts to reduce or eliminate the noise.
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Sarah works in the accounting department for an on-line retailer. Her employer believes that employees should have regular breaks in their work to stay focused, but expects them to return to work immediately afterwards. One time the accounting manager distributed toy guns that shot soft sponges to everyone and when he blew his whistle, the office erupted into a play war zone. Another time, he blew his whistle and dance music was played over the intercom and everyone got up and danced in the hallways and their cubicles for a half hour. All employees are paid well and recognized for their contributions to the company. Sarah looks forward to going to work each day because of the sense of camaraderie and fun that permeates the work environment. Leah works in the accounting department for a
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