List the primary steps in the incident management process.
What will be an ideal response?
(1) Receive the incident
(2) Prescreen the incident
(3) Authenticate the user
(4) Log the incident
(5) Screen the incident
(6) Prioritize the problem
(7) Assign the problem to agent
(8) Track the incident
(9) Escalate the incident
(10) Resolve the incident
(11) Close the incident
(12) Archive the incident
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Answer the following statement true (T) or false (F)
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Answer the following statement true (T) or false (F)