The Securities and Exchange Commission recognizes the affirmative responsibility of officers and directors under federal securities laws to ensure the accuracy and completeness of public company filings with the SEC
a. True
b. False
Indicate whether the statement is true or false
True
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All EXCEPT which of the following are reasons that service guarantees are powerful tools for both promoting and achieving service quality?
a. Guarantees reduce consumer complaining, increasing customer satisfaction and information from customers. b. Guarantees force firms to focus on what their customers want and expect in each element of the service. c. Guarantees set clear standards, telling customers and employees alike what the company stands for. d. Guarantees building "market muscle" by reducing the risk of the purchase decision and developing long-term loyalty. e. Guarantees force service organizations understand why they fail and encourage them to identify and overcome potential fail points.
Which of the following is a continuing form of tobacco regulation?
a. No-smoking ordinances b. Requirements that tobacco companies launch "don't smoke" campaigns directed at teens c. Prohibitions on tobacco company funding for lung cancer research d. All of the above
Augustus, a student undergoing his doctorate program, is working on a thesis that requires him to browse the Internet for information and visit various unverified websites. To protect his computer from the risk of attracting unwanted messages and other security threats, he uses a tool that uses both hardware and software to provide protection against hackers. In the given scenario, Augustus is most likely using _____.
A. a firewall B. spyware C. malware D. a spam filter
If pretesting reveals that respondents have skipped a lot of questions or are circling the same answer for all questions within a group, it is a sign of possible boredom or tiring on the part of the respondent.
Answer the following statement true (T) or false (F)