Cramtrack, the regional commuter train system that runs between Southern New Jersey and New York City’s Penn Station, is trying to train users of its newly installed computer system. For the users to get the proper training, the systems analysts involved with the project sent a memo to the heads of the four departments that include both primary and secondary users. The memo said in part, “Only people who feel as if they require training need to make reservations for offsite training; all others should learn the system as they work with it on the job.” Only 3 of a possible 42 users signed up. The analysts were satisfied that the memo effectively screened people who needed training from those who did not.

Question

a. In a paragraph, explain how the systems analysts got off the track in their approach to training.
b. Outline the steps you would take to ensure that the right people at Cramtrack are trained.
c. Suggest in a paragraph how the Web might be used to assist in training for Cramtrack.

Answer 1

a. Systems analysts have the responsibility for determining who needs to be trained. As a general rule, anyone whose work is affected by the new information system should be trained.

b. To ensure that the right people are trained at Cramtrack, first, determine who would be affected by the new system. Separate these people into different groups based on their background, level of skills, and job requirements. Work out a plan as to what to train, where to train, and who should train the different user groups.

c. The Web might be used to train more technical people by using video clips demonstrating how to use the new system, as well as by using slides that have voice narration explaining the system. The Web might also be used to stream video content or to use podcasts.