When collecting data from the audience to obtain radio ratings data, what kind of method does Arbitronnot use?
a) Portable People Meter
b) Diaries
c) Telephone survey
d) Personal interview
D
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Your textbook points out that those individuals who control information have a great deal of
A) uncertainty. B) power. C) critical thinking. D) cognitive complexity. E) communication apprehension.
Of the following verbal messages, which is the most powerful?
a. "I'm sorry for hurting you." b. "I'm really sorry for hurting you." c. "I think I should apologize for hurting you." d. "I hurt you really bad, didn't I?"
In terms of disadvantages of interpersonal communication, one is
A. the pressure to self-disclose. B. the pressure to learn about other people. C. the people you have to put up with. D. poor customer service.
Intractable conflict is also called __________ conflict.
Fill in the blank(s) with the appropriate word(s).