Importance-performance analysis rates the various elements of the service bundle and identifies required actions
Indicate whether the statement is true or false
TRUE
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Define the concept of deciding to decide. Explain the three criteria you should use to determine whether you should "decide to decide."
What will be an ideal response?
Which accounting principle or concept is not being applied when the direct write-off method of accounting for bad debts is being used by a business?
a. Full-disclosure principle b. Partnership concept c. Matching principle d. Cash principle e. Discounting principle
Richard received a letter in the mail that he had just won a cash prize of $2 million in a sweepstakes. The letter said all he had to do was return the winning entry coupon in time
In small print at the end of the letter it stated that the winner had been preselected by a computer and if the winner did not respond, then all the names of those who did respond would be put on a list for a draw for the prize and the odds of winning were 1in 130 million. Richard sent in his entry coupon but did not get the $2 million. When he contacted the company and asked where his money was they told him he had not won, but he insisted that the letter said he was a winner. If Richard wanted to take legal action most likely the result would be A) Richard would get nothing as nobody would have believed they had won $2 million B) the company would owe Richard $2 million C) the company would have to pay Richard a small punitive award of about $15,000 to deter this practice D) the company would have to pay $10 million AMP E) the executives of the company that created this scheme would go to jail for up to 10 years
Philo, a businessperson, is a friend of Quiana, the owner of Rise n' Shine, a coffee stand. Every day, Philo spends a few minutes at the stand, watching the brewing, considering the options, and usually buying a cup of coffee and something extra—a
bagel, a muffin, a cookie, or a sandwich. One afternoon, Philo comes to the stand and picks up a bottle of iced coffee and a sandwich priced at $5 each. Philo waves the items at Quiana without saying a word and walks out. Is there a con-tract? If so, how would it be classified in terms of formation, perform-ance, and enforceability?