"Communicate why the request is important and the justification for it" is a suggested guideline for using ________ power.
A. reward
B. coercive
C. legitimate
D. expert
E. referent
Answer: D
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Yahoo allows users to create their own Yahoo experience defining the look and content of their Yahoo web page. Which element of the customer interface does this illustrate?
A. content B. connections C. context D. customization E. communication
Economies of scale occur when ______.
A. production is greater than demand B. not enough is demanded at a given price C. the cost per unit of output decreases as the volume of output increases D. the total cost declines as the volume of output increases
Explain how customers are an important element of the service encounter
What will be an ideal response?
Which of the following sentences correctly illustrates the use of an apostrophe?
A. Each managers' folders are complete. B. The youngest teachers' classroom was the noisiest. C. The student's performance in the play was worth talking about. D. The peoples' representative was proud of what he had accomplished.