At what point in the facts do you think Smith could have righted the ship before it crashed?
What will be an ideal response?
This is a matter of opinion, but there are a number of potential spots where Smith could have averted disaster, including: (1) by making sure he read the court’s initial form order of
January 1999, (2) by confirming that Ross had in fact sent a letter to Reynolds in May 1999,
(3) by following up further with Ross and reviewing the client file after being contacted by
Mrs. Reynolds and her father in July 2000.
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