Which of the following is an example of how information about the services offered is part of the service environment?
a. asking a waiter about the specials
b. seeing an advertisement banner on your computer for discount on hotel rooms
c. seeing displayed awards and reviews a restaurant has received
d. talking with locals about where the best cafes are
c. seeing displayed awards and reviews a restaurant has received
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Which of these statements about the skills approach is false?
A. describes leadership as something that is available to everyone B. it is applicable to leaders at all levels within the organization C. it clearly predicts how variations in social judgment and problem-solving skills affect performance D. knowledge about and ability to work with people is important in this approach
Which of the following may NOT constitute defamation of character in the United States?
A) a falsehood about someone communicated through print, broadcast, or other electronic means B) media libel or slander of a celebrity who is unidentified, or may not be identifiable C) an ordinary citizen experiences injury in the form of losses in money, reputation or mental stability based on what was written or said D) media libel or slander of an ordinary citizen who is identified, or who could easily be identified
ISPs provide e-mail accounts to users, Internet access, and storage on the Internet
Indicate whether the statement is true or false
Résumés must begin with
A) education. B) work experience. C) professional development. D) contact information.