The four steps in the sequential process of building the brand equity pyramid include: (1) developing positive brand awareness; (2) establishing a brand's meaning in the minds of consumers; (3) ________; and (4) creating an intense, active, and loyal consumer-brand connection.
A. easing consumers' decision making
B. rewarding loyal customer behavior
C. eliciting the proper consumer responses to a brand's identity and meaning
D. forming a brand personality
E. developing brand licensing criteria
Answer: C
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