The hospital organization has developed a philosophy based on the client, organizational involvement, quantitative measurement of outcomes, and processes for improvement
In which quality management process are these characteristics typically seen? 1. Continuous quality improvement (CQI)
2. Total quality management (TQM)
3. Plan, Do, Check, Act (PDCA cycle)
4. Six Sigma
2
Rationale 1: CQI is the actual process, not the philosophy, used to improve quality and performance.
Rationale 2: TQM is a management philosophy emphasizing a commitment to excellence throughout the organization. It is founded on four core concepts: client, organizational involvement, quantitative measurement of outcomes, and processes for improvement.
Rationale 3: The PDCA cycle is a scientific method used to build knowledge, make decisions, and improve quality outcomes within an organization. It is a process, not a philosophy.
Rationale 4: Six Sigma is a quality management program that uses measures, goals, and management involvement to monitor performance and ensure progress. It is a process, not a philosophy.
Global Rationale:
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