When providing estimates of reply times, it's best for the help desk to overestimate these times
Indicate whether the statement is true or false
True Customers are more likely to be irritated if they hear a message indicating their wait time will be about 5minutes but they actually end up waiting 10minutes. In contrast, customers will be pleasantly surprised if you tell them their wait time will be 10minutes but someone starts helping them after only 5minutes.
5Forhelp desks, the wait time refers to how long it takes before a problem is resolved.
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a. while b. for c. switch d. do-while e. pre-test
Describe the star topology and its advantages and disadvantages.
What will be an ideal response?
The Reset Picture option restores an image to its original settings
Indicate whether the statement is true or false
Briefly compare IIS and Apache web servers.
What will be an ideal response?