A study of 218 managers examined how leader empathy influenced leader-member exchange quality. This study found that
a. empathy was unrelated to leader-member exchange quality
b. the leader’s empathy was a good predictor of relationship-oriented leadership behaviors, and these relationship-oriented behaviors, in turn, predicted the quality of the leader-member exchange relationships
c. the leader’s empathy was a poor predictor of relationship-oriented leadership behaviors, however, relationship-oriented behaviors predicted the quality of the leader-member exchange relationships
d. the leader’s empathy was a good predictor of relationship-oriented leadership behaviors, but relationship-oriented behaviors failed to predict the quality of the leader-member exchange relationships
b. the leader’s empathy was a good predictor of relationship-oriented leadership behaviors, and these relationship-oriented behaviors, in turn, predicted the quality of the leader-member exchange relationships
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Fill in the blank(s) with correct word