In this situation, what is the most appropriate action for the radiologic technologist to take?

Question

ACTION ONE
Gary should gently tell the patient not to worry, that he won’t continue the procedure until she can come back and be confident of being
able to pay.
ACTION TWO
Gary should make the patient comfortable, tell her that he understands her concerns, then call in a supervisor and explain the
situation.
ACTION THREE
Gary should tell the patient to talk to someone from the finance office about payment, and give her directions to the office.

Answer 1

ACTION TWO
Gary should make the patient comfortable, tell her that he understands her concerns, then call in a supervisor and explain the
situation.
FOR THE PATIENT
The patient is offered multiple financial options until she finds one that fits her
circumstances. She is able to proceed with the necessary tests. The experience
benefits her both physically and emotionally, and greatly increases her respect for the practice.
FOR THE PRACTICE
The practice not only retains the patient, but gains several additional patients through the patient’s enthusiastic referrals.
FOR THE EMPLOYEE
The finance manager documents the encounter in the radiologic technologist’s record, showing the radiologic technologist to be extremely sensitive and caring even under unusual circumstances. This reflects positively on the radiologic technologist, whose reputation as a compassionate health care professional makes him a strong candidate for promotion.