A dissatisfied guest can do any of the following. From the organization’s perspective, which is WORSE?
a. leave never to return
b. complain
c. spread negative word of mouth
d. suffer in silence
c. spread negative word of mouth
You might also like to view...
The Fime Corporation uses a standard costing system. The following data have been assembled for December: Actual direct labor-hours worked 6,200hoursStandard direct labor rate$7per hourLabor efficiency variance$2,100UnfavorableThe standard hours allowed for December's production is:
A. 6,000 hours B. 6,200 hours C. 6,500 hours D. 5,900 hours
In a feminine culture (Hofstede), there is relatively less ________________ between male and female roles, which suggests that leadership and decision-making roles are equally open to men and women.
Fill in the blank(s) with the appropriate word(s).
When you expect the audience to be pleased, mildly interested, or neutral, use the ________ pattern of organization
Fill in the blank(s) with correct word
Answer the following statement(s) true (T) or false (F)
1. “Stocking up” on a product when prices are low is referred to as forward buying. 2. Firms may choose to stockpile inventory in order to overcome the impacts of potential supply chain disruptions. 3. Geographically concentrating suppliers is likely to decrease supply chain risk. 4. Advanced supply chain security initiatives involve full collaboration with key suppliers. 5. New technologies have had a significant impact on business process integration.