Which is true about Service Level Agreements (SLAs)?
A. They ensure that both the service desk and its customers understand their responsibilities, and they describe how service performance is to be measured.
B. They should be simple, one to two page documents. If not, customers and IT staff will not take the time to fully read and comprehend them.
C. They are typically used to measure the performance of a service desk; other measures are used to measure the performance of the entire IT department.
D. They typically do not measure IT service characteristics such as security or availability, as these characteristics are measured by the security and availability teams.
Answer: A
You might also like to view...
Nestor's Nesties, a confectionery company, sells a variety of dark chocolates, milk chocolates, gummies, fruit juices, crackers, cereals, and even cheese. These products together constitute the company's _____.
A. brand symbol B. product line C. brand mark D. product mix
Amazon used which of the following to reduce errors in order fulfillment?
Clementine Co computes depreciation to the nearest whole month and uses the straight-line method. On May 2, 2015, the company purchased an asset for $18,000 with a four-year life and a $3,600 residual value. On October 6, Karen also sold an asset with a cost of $34,500 that had been purchased in 2015. The sold asset had been estimated to have a five-year life and no residual value when it was
purchased. The depreciation expense on these two assets for 2015 totals A) $7,575 B) $10,500 C) $9,300 D) $7,600
A company can advertise a product as new and improved for only one year after it hits store shelves.
Answer the following statement true (T) or false (F)