Communication among health professionals is a vital component of health care to clients. It can affect the quality of care provided and staff satisfaction. It even plays a role in medical errors and client safety
Of the following, which are categories of conversation that are especially difficult, very important for staff to perform well, and yet are often left in silence?
1. Broken rules
2. Micromanagement
3. Incompetence
4. Intimidating behaviors
Correct Answer: 1,2,3
Rationale: In the report Silence Kills, these areas were found to be difficult for many health care workers to discuss with their colleagues. Also included in this list are mistakes, lack of support, and disrespect. When these topics were not discussed among co-workers, poorer health outcomes were seen for clients. When co-workers were confident in their communication abilities and did discuss their concerns, better client outcomes were observed along with more satisfaction and commitment to stay in health by the workers themselves.
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