An individual is seeking employment as a nurse in a crisis center. The interviewer asks the job candidate what he would ask someone who called the crisis hotline to determine whether the caller was experiencing a crisis
Which response would be most appropriate?
A) "To what extent are you involved in a crisis situation?"
B) "Tell me about what you are experiencing and what it means to you."
C) "How would you rate your level of functioning on a scale from 1 to 10?"
D) "Why do you think you are in a crisis situation?"
Ans: B
A response to the crisis depends on the meaning of the event to the victim. Telling someone to describe what they are experiencing and what that experience means to them elicits more information than asking a person to quantify the extent of the crisis. Asking someone "why" tends to put an individual on the defensive because the question implies that the individual needs to "justify" his or her perception. Asking about the extent of the crisis would be difficult for the person to answer. In addition, it already assumes that the client is in crisis. Rating the level of functioning would be important information to ask later, after establishing what the client is experiencing.
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