Service quality is measured using:
A) engineering metrics.
B) survey instrument administered to customers.
C) physical metrices.
D) statistical tools.
B
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The degree of operating leverage is greatest in companies that have high fixed costs and low variable costs per unit
Indicate whether the statement is true or false
Suppose an investor purchases a one-year bond today, for $960. The bond promises a return of $1,000. She purchases another one-year bond, after a year, for $887 that promises a return of $990. What is the yield to maturity earned by the investor on the purchase of these two short-term bonds??
A. ?6.50 percent B. ?7.85 percent C. ?8 percent D. ?10 percent
The sales manager who makes decisions promptly and firmly is displaying the dimension of leadership described as "structure."
Indicate whether the statement is true or false
In Step 3 of the Giving Praise Model, the person giving the praise is silent. This silence is intended to give the employee being praised ______.
A. time to thank the person giving the praise B. the opportunity to point out others who shared in the praised behavior C. the chance to “feel” the impact of the praise D. time to think about how the employee can repeat the behavior