What suggestions do you have for help screens and online tutorials?
What will be an ideal response?
Answers will vary, but suggestions might include the following:
• Include links to support sites that offer up-to-date information, tips, and frequently asked questions (FAQs).
• Offer context-sensitive Help and user-defined Help.
• Provide on-screen demos.
• Provide Help switchboards or menus when the user requests Help.
• Include hypertext features that allow a user to click a selected term in Help; the system then would display the appropriate information.
When designing screens and Help features, provide a direct route for the user to return to the point from where Help was requested; keep the Help text simple and easy to understand; provide examples; and provide information for contacting a person or department within the company for help.
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Fill in the blank(s) with the appropriate word(s).