Separating processing requiring customer contact from those not requiring customer contact is often referred to as?
a. Service separation
b. Service blueprinting
c. Service optimization
d. Service division
b. Service blueprinting
You might also like to view...
Which of the following categories of investments can be both debt and equity securities?
A) Available-for-sale securities B) Trading securities C) Held-to-maturity securities D) Both available-for-sale and trading securities
A contingency was evaluated at year-end and considered to have a remote possibility of becoming an actual liability
If this is not reported on the balance sheet or in the notes to the financial statements, it could be considered a violation of generally accepted accounting principles. Indicate whether the statement is true or false
The obligation of a cosigner is discharged by: A) the minority status of one of the parties
B) the majority status of one of the parties. C) the court's declaration of the contract's provision of necessaries. D) the payment of the debt.
In the context of a global information system (GIS), consolidating global reporting is a crucial tool for managing overseas subsidiaries because:
a. it compares only standardized reports. c. it is a strategic requirement of the GIS. b. it reduces the difficulties caused by the differences in accounting procedures. d. it does not take into account the differences in regulatory standards.