Answer the following statements true (T) or false (F)
1. The service delivery system frequently has a human part and an inanimate, physical part.
2. The organizational employees and units that serve each other and depend on each other can be accurately considered as internal customers.
3. Basic business principles are the same whether the organization is making products or serving customers.
4. Guests usually accept the organization’s definition of its service product.
1. True
2. True
3. False
4. False
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Mr. John, aged 58, has not completed his college education. He has been working in an automobile firm for the past 20 years. Now, the firm is shutting down operations in Los Angeles and planning to retain only one firm in Mexico. What would be the best path forward for Mr. John?
a. migrate to Mexico so that he could continue to work in the same firm b. identify a new industry where his skill may be of use c. move to another automobile firm within his country d. retrain himself in a new field
Bennett has been so successful at his Fortune 500 company that he decides to start his own business. What does Bennett need to do first for his strategic planning process?
a. develop the mission b. analyze the environment c. set objectives d. develop strategies
Van de Ven and his colleagues (1999) identify three main stages of the innovation journey. Periods of motivation and euphoria, followed with periods of unexpected setbacks, mistakes and frustration is an example of the ___________ period
a. Initiation b. Development c. Implementation d. Frustration
Use the balance sheets of Glover shown below to calculate the following ratios for Year 2 (round to the hundredths):(a) Current ratio.(b) Acid-test ratio.(c) Debt ratio.(d) Equity ratio.Glover CompanyBalance SheetsFor the years ended December 31?Year 2Year 1Assets:??Cash$ 43,000$ 22,000Accounts receivable38,00042,000Merchandise inventory61,00052,000Prepaid insurance6,0009,000Long-term investments49,00020,000Plant assets (net) 218,000 218,000Total assets$415,000$363,000???Liabilities and Equity:??Current liabilities$ 62,000$ 75,000Long-term liabilities45,00036,000Common stock150,000150,000Retained earnings 158,000 102,000Total liabilities and equity$415,000$363,000
What will be an ideal response?