On a cost of quality report, employee training and supplier evaluation are examples of:
a. appraisal costs.
b. external failure costs.
c. internal failure costs.
d. prevention costs.
d
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Creative strategies refer to _______
A) the way marketers translate their messages into a specific communication B) the amount of creative content in a communications message C) the degree of innovation involved in the marketing of a product D) the novelty of a marketing communication E) the type of medium used to deliver a marketing communication
When in team negotiations, it is important to have a team member monitor the ________ point and be responsible for stopping the negotiation if it appears that a proposed final settlement is beyond this point.
Fill in the blank(s) with the appropriate word(s).
The conflict management style a team uses can be _____ or _______.
a. Cooperative; competitive. b. Collaborative; competitive. c. Collaborative; avoidant. d. Constructive; cooperative.
When a speaker's nonverbal cues contradict the verbal message, responding with statements like "I'm not sure I understand" or "Please tell me more about ..." are ways to
A) ?express disapproval B) ?reduce conflict C) probe for more information? D) ?take control of the conversation