This is the process of managing one's emotions in the organizational setting

A) emotional control
B) self control
C) external labor
D) emotional labor


Answer: D

Communication & Mass Media

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Nearly always, you will find that what you already know is enough to prepare the speech

Indicate whether the statement is true or false

Communication & Mass Media

Gregory is preparing for his first speech in a public speaking class. What guidelines can you offer to lessen his nervousness and help him feel more confident?

What will be an ideal response?

Communication & Mass Media

Speakers should not be reluctant to provide information about their qualifications in their speech

a. True b. False Indicate whether the statement is true or false

Communication & Mass Media

Which of the following is used to forward a prediction about communication?

a. a research question b. a research hypothesis c. a research description d. a realist tale

Communication & Mass Media