In classifying the costs of quality at a company that manufactures sonar equipment, which of the following is considered an external failure cost?
A. both the cost of repairs and replacements made during the warranty period and the cost of debugging software errors found in the sonar equipment during inspection at the plant.
B. the cost of debugging software errors found in the sonar equipment during inspection at the plant.
C. the cost of repairs and replacements made during the warranty period.
D. the net cost of scrap and spoilage incurred during production.
E. none of the above.
Answer: C
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