A customer has posted a negative comment on your company's Facebook page about her dissatisfaction with the customer service she received. What should you do?
A) Delete the comment immediately before too many people see it.
B) File a lawsuit against the customer for libel.
C) Reply to the customer's post within 24 hours.
D) Ignore the comment.
C
You might also like to view...
A partnership is dissolved when any partner leaves the business or dies
Indicate whether the statement is true or false
Which of the following forms the base of all operating budgets?
A) Direct materials purchases in units B) Production budget (units) C) Capital expenditures budget D) Unit sales forecast
The difference between budgeted variable overhead for actual hours and standard overhead is the variable overhead efficiency variance
Indicate whether the statement is true or false
The study of leadership in industrial psychology in the early 1980s determined that, in relationship with bosses, ______.
A. trained supervisors scored high on initiation of structure and low consideration B. trained supervisors were moderately successful initiation of structure paragraphs C. consideration was primary D. attitudes and behaviors of the supervisors