A novice nurse apprehensively reflects on what she considers to be an impossible task of delivering quality care on her ward as it is assigned to her. What is the name of this phenomenon first coined by Marlene Kramer?

A) Burnout
B) Reality shock
C) Culture shock
D) Job disorientation


Ans: B
One problem confronted by the new graduate is the seeming impossibility of
delivering quality care within the constraints of the system as it exists. Kramer characterized
this phenomenon as reality shock, not burnout, culture shock or job disorientation.
3. A counselor diagnoses a critical care nurse with having the syndrome known as burnout.
Which of the following is a characteristic of this condition?

Nursing

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